Privacy Notice
As a valued customer of BL Building Supplies we want to be open with you about what data we collect and let you know that we are committed to protecting and respecting your privacy.
This Notice/Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
We take your privacy seriously and will only use your personal information to administer your account and to provide the services and products you have requested from us.
Below are details of what information we collect from you, what we do with it and who it might be shared with.
What information do we collect from you?
We obtain personal information from you when you contact us, you voluntarily provide us with information about yourself, such as the following:
· Name and address
· Contact information, including telephone numbers and email address
· Company information – for business users only
· Although we may take debit/credit card information to complete a transaction, we do not store this information.
If you do provide personal information, we will assume that you have read this Notice and have consented to us using your personal information in the ways described within this Notice.
Why do we collect this information?
We collect this information in order to carry out our obligations to you in order to provide you with the services and products that you have requested from us.
Who might we share your information with?
We do not share personal information with companies, organisations and individuals outside of South East Heating Services Ltd unless the following circumstances applies:
Your personal information may be used by us, our employees and sub-contractors and suppliers, in order to obtain and deliver materials/components so that they can complete services; repairs and installations or work associated with your appliances that you asked us to do.
How long do we keep hold of your information?
The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows:
Legal basis; where we use/store your data because it is necessary for the performance of the contract between you and us.
Length of time; the information which is held on our Field Management System is held indefinitely, or until such a time as you contact us to request your information/details are removed from our database.
Where we use/store data because it is necessary for our legitimate business interests; We will use/store your data until you ask us to stop. However, if we can demonstrate the reason why we are using/storing your data overrides your interests, rights and freedoms, then we will continue to use and store your data for long as it is necessary for the performance of the contract between you and us (or if earlier, we no longer have a legitimate interest in using/storing your data).
How can I access the information you hold about me?
The Data Protection Act 1998 and GDPR gives you the right to access information held about you. You have the right to ask for a copy of the personal information held about you. You also have the right to ask for inaccuracies in information to be corrected. A copy of the information held about you by us can be requested in writing.
How we will use the information about you?
We collect information about you to manage your account. It may be shared with a third party in order for the delivery of materials e.g., name and address details.
To contact you in response to a specific enquiry or to organise an appointment associated with the anniversary of your annual boiler service.
If you request our services via our website/email.
We will not share your information for marketing purposes with other companies.
Information Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.
Wherever we collect sensitive information, such as debit/credit card details, this information is entered via our on-line payment portal via two-step verification, which provides an additional layer of security to protect the account from unauthorised access.
We work hard to protect the information that we hold on our customers
We restrict access to our Field Management Services database to South East Heating Services employees.
Cookies
Like many other website operators we use ‘cookies’ and other tracking technologies such as ‘pixels’ and ‘beacons’ on our website to improve the customer experience, deliver content tailored to your interests and serve relevant online targeted advertising, as well as learn more about how you interact with the site.
Cookies are small data files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use and navigation of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Cookies used by BL Building Supplies
_ga : Google Analytics cookie
_gid :Google Analytics cookie
_gat: Google Analytics cookie
ss_cid : Squarespace Analytics cookie
ss_cp : Squarespace Analytics cookie
ss_cvisit : Squarespace Analytics cookie
ss_cvr : Squarespace Analytics cookie
ss_cvt : Squarespace Analytics cookie
tawkuuid: Talk.to cookie used for online chat
TawkConnectionTime: Talk.to session cookie used for online chat
Google Analytics
In common with many other websites when you visit www.blbuildingsupplies.co.uk we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this not to identify you personally but to analyse your use of our website in order to deliver relevant website content and advertisements to you and to understand the effectiveness of our marketing and advertising activities.
By visiting our website we may have access to your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.
This data may be processed for the purposes of analysing the use of our website and our services. The legal basis for this processing is Legitimate Interest, namely monitoring and improving our website and services.
Tweedgreen does not collect personal data about individuals except where there is a legitimate business interest (see below) or when such information is provided voluntarily via consent, or by entering into a contract with us or where required to do so by law.
Links to other websites
Any links to other websites are provided solely as pointers/websites of interest or companies for which we are affiliated or members. Once you leave our website you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Policy Changes
Any changes we make to this policy/notice in the future will be posted on our website.
Contact details:
BL Building Supplies
Lady Victoria Business Centre
Dalkeith
EH22 4QN
Tel:- 07976 371546